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Frequently Asked Questions

How long does it take to ship my order?

We do our best to ship orders as soon as possible and provide you with a tracking number to your email once the package is shipped. It typically takes 3-5 business days for us to get your product safely packaged and sent out. 

US and CA shipping only

Do you offer local pickup?

We do not currently offer local pickup on online purchases so we do our best to keep shipping costs low. You can also shop us in person most days of the week at any of the local shops listed on the "Find Us Locally" section or on our social media. 

What is your return policy?

All sales are final. Please contact us via email, Instagram, or Facebook if you have any questions or concern. We will get back with you as soon as possible. 

Do you offer gift cards?

We are proud to announce that we now offer eGiftCards! Click the giftcard tab at the top of the home page to purchase. 

The eGiftCards are valid on www.clarskvillecrystals.com ONLY. They are not valid at the physical shops we are located at.

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